Talk to the people who build it.
Questions about setup, a test result or your bill — write to us and a member of the team will answer.
To help us answer quickly, include
- Your store's
.myshopify.comaddress - Which test or ad it's about (a screenshot of the screen is ideal)
- What you expected and what happened
Quick answers
The theme editor link doesn't show the AdSequel embed
Open Online Store → Themes → Customize → App embeds, and switch AdSequel on for your live theme. Then save.
An ad says "can't be tested"
That ad's link doesn't carry an ad ID, so AdSequel can't tell its visitors apart. Add the line shown in the app to the ad's URL parameters in Meta or Google, then wait for new clicks.
My test says "not enough data yet"
That's expected until both sides have enough visits and orders. AdSequel will not call a winner early. Ads with more daily clicks finish faster.
How do I stop a test?
Open the test in the app and choose Stop. All visitors immediately see your original page again.
How do I remove AdSequel?
Uninstall the app from your Shopify admin. The app embed stops loading, and we delete your store's data as described in the privacy policy.
Do I need to connect my ad account?
No. AdSequel does not connect to ad accounts. It recognises your ads from the UTM tags on your traffic, so there is nothing to connect or disconnect.